Personal Information
When you shop on this website, you may be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections, and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter. We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account or your order by telephone. We do not store credit or debit card information.
We will use the information you provide to enable us to process your orders and provide you with the services and information offered through our website and that you request. Subject to obtaining your consent, we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
Disclosure to third parties
Your phone number may be used for notifications regarding order status and announcements of the latest deals and campaigns. We may pass your name and address onto a third party in order to make delivery of the product to you (for example, to our courier or supplier) or to help us collect payments from you, to analyze data, or to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Other than as set out in this Privacy Policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent, unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.
My Account
Your actual order details may be stored with us, but we cannot retrieve them directly for security reasons. However, you may access this information by logging into your account on the site. You can view the details of your completed orders, open orders, and orders that are about to be dispatched, as well as manage your address information, bank information, and any newsletter subscriptions you may have. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot accept responsibility for password misuse unless it is our fault.
Encryption technology and payment data
Payments that you make through the site will be processed by our agent. You must only submit to us, our agent, or the site information that is accurate and not misleading, and you must keep it up to date and inform us of changes. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to, accidental loss of, destruction of, or damage to your information. We collect your personal information on a secure server when we collect data through the Site. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. While we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. It is strongly advised that you do not send full credit card or debit card information in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
How do I unsubscribe from our email newsletter?
You can unsubscribe from our newsletter at any moment. We recommend that you keep your newsletter subscription active in order to stay up-to-date on our fantastic offers. The easiest way to unsubscribe is to click on the unsubscribe link you receive at the bottom of your daily newsletter, or send an email to care@houseofalpearl.com.